Technology Help Desk
Help Desk Mission Statement
The mission of Seattle University School of Law Help Desk is to provide resolution of hardware and software problems in a timely manner to all current students, faculty, and staff.
Help Desk Vision
School of Law Help Desk vision is to maximize first-contact resolution for the customer by providing effective and highly trained Help Desk staff.
The School of Law Help Desk performs a variety of support options for both current law school students and faculty/staff. These include both hardware and software support. We are certified by Dell to repair and replace warranted computer parts without a service charge to current students.
The Help Desk goes to every reasonable effort to support all brands of laptops. While unable to perform warranty repair work on systems outside of our purchase program, the Help Desk staff is committed to helping all students with their computer needs as completely as possible. The most common issues that we deal with are printing, password, and email problems.
We continually improve our customer services by practicing and promoting teamwork, clear communication among team members, and commitment to improving our technical and professional abilities.